Please note that benefits / legal information can change frequently and if relying on information it is important to check it is up-to-date. The information on this page is current when we post it but we are all volunteers and we cannot guarantee our efforts to keep the page up-to-date are always successful. Please look out for the notices stating when the page / section was last updated and double-check anything important for your situation. Sources for current info include our Links page.
The Work Capability Assessment & PIP Assessment
*** Important Update ***
The DWP has announced that face-to-face assessments for benefits remain suspended, to protect people from unnecessary risk of coronavirus. But this will be kept under review.
However, PIP and DLA reviews and reassessments will gradually resume from this month [July], starting with those claims which were already underway when they were suspended. The DWP say they will shortly be writing out to some PIP and DLA claimants asking them to complete paperwork to resume their reviews, reassessments and renewals.
If your paperwork has already been returned, you may soon hear from an assessment provider.
The PIP and WCA are designed to cut your benefits through trickery. But read on to learn how, with advice and support, you can get what you are entitled to.
The information here is particularly geared towards applications/ reviews for Employment and Support Allowance (ESA) or Universal Credit (UC) health or disability element (LCW or LCWRA), but the same principles apply for applications/ reviews for Disability Living Allowance (DLA) and its replacement Personal Independence Payment (PIP). If you are awarded ESA you will either be placed in the Support Group or the Work Related Activity Group where the Support Group not only pays more money but also means you do not have to attend so-called work-focused interviews.
The assessments for PIP are carried out by Atos throughout the UK. WCA are carried out by Maximus and Capita (in Wales, West & East Midlands) but this all applies whatever company is involved. The decision on whether you are awarded benefit is made by the DWP based on the report by the assessor.
EXEMPTION FROM REASSESSMENTS
From 29 September 2017 certain claimants in the ESA support group and the Universal Credit (limited capability for work & work related activity) group will no longer need to be reassessed if their assessment finds:
- they have a severe, lifelong disability, illness or health condition
- are unlikely to ever be able to move into work
1. NEVER FACE THEM ALONE AND DON’T DO IT BY PHONE
You need a trusted friend, relative or advisor to help you fill in the form, prepare for the WCA and to accompany you to the interview. Contact ECAP for help and advice and to request an accompanier if you don’t know anyone who fits the bill. You have a right to be accompanied. They cannot refuse you this right – if they try then just insist you need someone with you.
The WCA form is designed to confuse and trip you up so that the DWP can find an excuse to cut your benefits. Never fill in the form over the phone, it gives them too much control and gives you too little time to think.
If you need to contact the DWP with any queries you have, have your adviser/advocate contact the ‘Benefits Helpline’ on 0800 169 0310 (ESA only). You then need to select the ESA option. UC has a different contact.
2. KNOW THE TERRITORY
Get help with filling the form and get familiar with the ‘descriptors’ and the ‘reliability criteria’. These are the yardsticks they are supposed to apply in deciding how many points you get at the assessment. See the end of this page for where to get hold of the descriptors and reliability criteria.
If you don’t get enough points your benefit will be cut or disallowed. It’s crucial that you and your helper have these in mind while filling in the form. You are ‘bidding for points’, make sure you hit the right criteria from the start.
It is possible to win ESA, or PIP without having to go to an Atos or Maximus exam. The best plan is to submit a covering letter, ideally from an organisation, along with the form. This letter should detail how the claimant fully meets one or more of the Support Group descriptors.
It’s especially important to highlight if the claimant might suffer a panic attack or become aggressive or even violent in the stressful situation of the assessment centre. It’s also very important to include medical evidence, e.g. letters from a GP or specialists.
Benefit Exam Exemptions briefing which explains how an exemption can be achieved.
3. BE REALISTIC
Most people have an inclination to play down the challenges they face. The people running the WCA’s want you to take this attitude so that they can get the excuse to cut your entitlement. There is no place in their tick-box mentality for the unpredictability of real life. Give them truthfully the worst-case scenario, give them yourself on a bad day.
It is natural that people with a long-term illness gradually minimise in their own minds the effect of their illness on their everyday lives and develop survival strategies to cope on a daily basis. If this habit is taken into a medical examination there is no true picture of the illness. They will try to cut your money.
4. COVER EVERYTHING
Back up every bid for points with medical evidence from your GP and any specialists you have had contact with. If medical staff are being awkward about providing such evidence seek help with pressing them to fulfil their obligations. This evidence should if possible include a letter from your GP stating that you are not fit to work and will not be for the foreseeable future (at least 6 months ahead).
If the Maximus examiner refuses to accept any of this information you should make an official complaint as soon as possible, and certainly before you are informed of the result of the exam.
Don’t leave anything out, all of your conditions or related problems are important in establishing the whole story. Make sure your helper is as aware as possible of the full range of problems you face. You should always allow plenty of time to meet with your accompanier to prepare. Make sure the full picture comes out on your form and at the interview.
5. GET IT ALL ON RECORD
Keep copies of all submissions you make and all medical evidence. Bring copies to the exam as well as submitting them with the form.
Always exercise your right to have the examination recorded. You need to request this in advance. At the end of the examination you should be given a copy of the recording.
You or your helper can also make your own recording, though you don’t need to mention this. Peter Mathison, when Chief Executive of the Benefits Agency, stated that the taping of medical examinations can be carried out.
6. IN ADVANCE OF THE ASSESSMENT, DO SOME PREPARATION
In advance of the assessment, whether by yourself, with an advisor, or with the advocate or friend who is going to accompany you to the assessment, do some preparation by identifying which descriptors apply to you. Using the form you have submitted as a starting point may be helpful.
For ESA 15 points are needed to qualify, and/or to be in the support group at least one of the support group descriptors needs to apply
PIP has two components, daily living and mobility, to get the standard rate you need 8 points and for the enhanced rate 12 points
Make sure you are going to achieve sufficient points to qualify.
7. BE ON YOU GUARD AND STICK TO THE SCRIPT
You should be aware that the examination begins on entry to the examination centre and does not end until you leave the centre. They could note the length of time you can sit without apparent discomfort, how you pick up your bag, etc.
Often a claimant is timed by the assessor whilst they walk from the reception area to the interview room (which can be 25 metres or more). This is often done without the claimant knowing. So it’s very important to be extra aware of your walking speed (especially if a mobility claimant). Otherwise they will try and use this against you.
You will be asked how you travelled to the examination and if you took the bus then this could well be used against you, for example as “evidence” on mobility or mental health. They are trying to catch you out and leap to conclusions on very little evidence. Remember that they should be aware of how you are on a bad day.
Don’t allow them to sidetrack you into seemingly irrelevant lines of questioning. They’ve been known to ask about pets, where you and your helper met etc. They are seeking evidence about your capabilities and may misinterpret or misrepresent anything you say. If they start this just say you are getting tired and would rather stick to talking about your medical conditions.
Be aware that if you have mental health issues, then the medical professional will be evaluating not only what you say but how you behave, for example how you interact with him or her, whether or not you maintain eye contact, give appropriate responses, etc. In other words, if by a huge effort you manage to act “normally”, then this could be used against you.
Concessionary travel: the National Entitlement Card is available to disabled people and those over 60. It provides free bus travel throughout Scotland. It could save you a lot of money.
8. CHECK AND MAKE SURE ALL DESCRIPTORS THAT APPLY ARE COVERED
During the examination, check and make sure that all descriptors that apply to you are satisfactorily covered by the assessor.
Write down all the descriptors which apply to you, clearly on a sheet of paper, with the points for each next to it. Take this sheet into the assessment. As the assessment progresses, tick off each of the descriptors as they are covered by the assessor. If a descriptor is not covered adequately, or at all intervene to make sure it is before the assessor moves on to the next descriptor.
Bringing your application form with you may be helpful. It will give you the chance to read through the answer you have given for each descriptor after the assessor has asked the relevant question. In so doing you will be able to keep track of what has been covered by the assessor or yourself and what has not, and to realise when the assessor is moving on to the next descriptor. Whenever they are doing so and you feel the descriptor has not been adequately covered, stop assessor and make sure they enter into the report the added information you are providing.
During the exam your accompanier should note where it has been established that you meet an ESA Support Group descriptor, and where you have scored points towards qualifying for ESA (or the criteria for PIP). Ideally this is done at the end of the discussion for each descriptor/section (having the form in front of you will help).
9. INSIST THAT THEY TREAT YOU WELL
To obtain benefits you are legally required to attend an examination, and the information obtained at the examination is used, within a legal framework, to decide on your benefit entitlement – it is therefore vital to make sure your legal rights are protected.
If the date for the examination is not suitable for any reason you can get the date changed. If you are unable to travel to the examination you can ask for a home visit instead. You have the right to be seen by a Doctor of the same sex.
The examination can be halted to allow you to go to the toilet, have a glass of water, take a pill, or if you feel faint or ill. The examination should only proceed if you feel happy to continue and you should refuse to do anything that hurts or distresses you.
At the examination the medical professional should be courteous and considerate, spend some time explaining the purpose of the examination, ASK if you are willing to be examined, ask you and give you time to explain YOUR OWN VIEW of how you are affected by your condition, including how it affects your ability to do day to day tasks like shopping, cooking, cleaning and so on. The medical professional should not attempt to ‘manipulate’ parts of your body.
The person accompanying you should take a pen and paper and also a watch – time your interview. You can claim travel expenses for going to the examination – but if you need to take a taxi you must contact them beforehand. Remember if you tell them you took the bus this will probably be used against you – it’s important to state you got a taxi or a lift from a friend/ relative.
10. DON’T GIVE UP
Besides your right to APPEAL THE DECISION (which we recommend you do if the decision is not in your favour) you should also remember that even if you don’t score enough points under the assessment you may still have a chance of being found incapable of work. This is because of the little known ‘exceptional circumstances’ rules.
There are a number of these, but probably the most important is regulation 29 (2) (b) which states that a claimant is to be treated as having limited capability for work if “there would be a substantial risk to the mental or physical health of any person if the claimant were found not to have limited capability for work” (For the ‘Employment & Support Allowance Regulations 2008’ see document at the bottom of the page).
For example, if you experience severe anxiety attacks and might harm yourself or somebody else if placed in a situation you find threatening, then this might be grounds for applying regulation 29 (2) (b).
Or you may have a lung condition which is made much worse by stress and, in the past, such situations have led to a serious deterioration in your health and perhaps hospitalisation. If you would find being found capable of work, having to sign on for Jobseeker’s Allowance and take part in training or work experience very stressful, then that may be grounds for declaring you incapable of work under the exceptional circumstances regulations. Black Triangle disability rights group have developed template letters declaring that these regulations apply which your GP can fill in, to submit as part of your appeal.
11. AT THE END, CHECK THE ASSESSOR HAS RECORDED ALL THE RELEVANT INFORMATION
At the end of the assessment, go through each descriptor, describing how you have met each of the descriptors and ask the assessor to confirm that they have noted that the you have met that descriptor. Then ask the assessor to confirm the points that you have scored, and that you qualify for the benefit to which those points entitle you.
Always check that they enter the arguments you are making in the computer, including your disagreement with their failure to recognise that a given descriptor applies to you. This last bit at the end of the assessment will probably usually require some determination and persistence, but is very important because assessors often do not record information that is crucial to you being recognised as eligible to receive disability benefits.
Preparation in advance of the assessment or being accompanied will make it easier to get the correct information recorded by the assessor. If you are accompanied by someone, at the end of the exam your accompanier should ask the examiner to confirm that he/ she has also noted that you have met the criteria and are not fit for work (and are in the Support Group, if that applies).
12. AFTER THE EXAMINATION
If the medical professional did anything wrong, then as soon as possible afterwards write a letter of complaint to the Medical Services and to the DWP. Don’t wait for the decision to come through. The letter should be signed by both the claimant and the accompanying person. There is more info on making a complaint in the Disability Rights Handbook (Disability Alliance), or contact us at ECAP.
If following the assessment, the DWP inform you that you’re not entitled to PIP or ESA, or you are placed in the “Work-related activity group” when you should be in the “support group”, then it is vital to request a ‘mandatory reconsideration’ immediately.
The rules for appeals changed in 2017. Now, if you appeal against losing ESA, you have to ask for a ‘mandatory reconsideration’ before being able to appeal While waiting for the ‘reconsideration’ your benefits will stop !!!) and so you will have to apply for JSA (and meet all the requirements) as you WONT be entitled to a hardship payment.
If you then decide to appeal, your ESA will be paid at the assessment rate while you wait for a hearing. These new rules also apply to Universal Credit and PIP.
Although ECAP can accompany you to Appeal Tribunals, and are happy to do so, we cannot act as an official representative for you. We no longer do Tribunal representation due to the expertise required. However we can come with you and be with you throughout the whole tribunal process to offer moral support, if you ask us to.
It is well worth appealing though as a high proportion of appeals succeed.
THE BIGGER PICTURE
Companies like Atos, Maximus and Capita are out to meet Government targets to force more people off disability benefits to reduce the public debt problem caused by banks gambling in the financial markets. The process is driven by cost cutting not objective medical opinion. The most vulnerable in society are being made to pay for the greed of others and the inevitable booms and busts of capitalist economics.
Medical professionals, including physiotherapists, with no experience of mental health problems, for example, are only given a matter of days training before making assessments of claimants. They are paid substantially more than NHS doctors and nurses for leaving their ethical concerns at the door. The assessment companies claim that they do not make the decision that throws the sick or disabled off ESA, but the decision is made by the DWP based on their report. They claim too that performance targets are based simply on the number of claimants seen in a day but this lie has been exposed by both Channel 4 exposes and whistle blowing Atos staff.
There is increasing opposition to the WCA & PIP. We encourage and aid claimants organising together, and linking up with workers in employment, to oppose and take action against these benefit cuts and all oppressive government policies. Why should we put up with a system where everything is run for the profit of a rich elite? Why shouldn’t society’s resources belong to everyone, and be used for people’s needs?
How to qualify for Employment and Support Allowance scroll down to Appendices 1, 2 and 3 at the bottom of the page
Descriptors for Support Group how to qualify for ESA Support Group
A Guide to ESA – the Work Capability Assessment published by the DWP (July 2016) Includes point scoring system and the Support Group descriptors
Comprehensive info on applying for Personal Independence Payment from Disability Rights UK
ECAP have been using this to assist in filling in PIP forms and it seems pretty good. The CAB guide is pretty detailed and goes through each question one by one.
Guidelines for someone accompanying a claimant
Method to deal with WCA & PIP assessments
Before the Assessment
The claimant should try and win the benefit without the need to attend an assessment – see above. If the claimant needs to attend ask for the interview to be recorded – this is your right.
Meet with the claimant going for the assessment. Identify the descriptors which apply to the claimant:
- For ESA 15 points are needed to qualify, and/or to be in the support group at least one of the support group descriptors needs to apply
- PIP has two components, daily living and mobility. To get the standard rate you need 8 points and for the enhanced rate 12 points
Make sure the claimant is going to achieve sufficient points to qualify. Write down all the descriptors which apply to the claimant on a sheet of paper, with the points for each next to it.
If you need to contact the DWP with any queries, have your adviser/advocate ring the ‘Benefits Helpline’ on 0800 169 0310. You then need to select the ESA option. This can be useful if you need to postpone a deadline etc.
Going to the Assessment
The assessor will ask the claimant how they got there and how they will get home. It is vital to say that you took a taxi or got a lift from a friend. If you say you took the bus they will use this against the claimant.
At the Assessment
The claimant should remember that how they act is as important as what they say. Take the sheet detailing the descriptors that apply with you into the assessment. Also both you and the claimant should take in a copy of the questionnaire which the claimant filled in to apply for the benefit. The claimant can use this to assist them in their answers.
Often a claimant is timed by the assessor whilst they walk from the reception area to the interview room. This is often done without the claimant knowing so it’s very important to be extra aware of your walking speed. Otherwise they will try and use this against you.
As the assessment progresses, tick off each of the descriptors as they are covered by the assessor. If a descriptor is not covered adequately, intervene to make sure it is. If a descriptor is not covered at all, intervene to make sure it is covered. At the end of each descriptor summarise what has been established and seek the assessor’s agreement on this.
At the end of the assessment, say to the assessor: “I would just like to check my notes are accurate.” Then, go through each descriptor, describing how the claimant has met each of the descriptors and ask the assessor to confirm that they have noted that the claimant has met each of the descriptors.
Then, in the case of an ESA assessment, ask the examiner to confirm that he/she has also noted that claimant is not fit for work and therefore qualifies for the Support Group, if that applies. (Or, ask that that the examiner confirm that the claimant has qualified for PIP)
This last bit will probably usually require some determination and persistence, but is very important.
After the Assessment
Ring the DWP to ask for a copy of the Assessors report – the documentation about the assessment should include this number. This can be done the day after the WCA medical assessment has been held. If the report is not satisfactory make a complaint and correction asap.
[Last updated: July 2020]