The DWP staff at High Riggs Jobcentre in Edinburgh are up to their old tricks again in denying claimants’ their right to be accompanied to interviews. On 1st September staff not only refused to allow an Edinburgh Coalition Against Poverty volunteer to accompany an ill and vulnerable young person to an appointment, but also turned away the claimant’s own father. The result was a stand-off with Jobcentre staff who refused to acknowledge the right to be accompanied, the use of the police yet again to enforce their bad management, and the claimant being forced to complete an important hour long interview by himself.

It began with ECAP’s latest front-line advocacy stall at High Riggs jobcentre by Tollcross in Edinburgh.  While we were outside the Jobcentre handing out leaflets and talking to claimants, we got chatting to a man and his son who were on their way in. The son had recently had his ESA application refused following a work capability assessment, and had been called in to open a claim for Job Seekers Allowance. He was clearly worried and apprehensive about the appointment. He told us that the work capability assessment had ignored a lot of what he had reported, he knew he wasn’t well enough to deal with the Jobcentre and was worried he would end up sanctioned and losing his benefits. 

I offered to accompany him and his father to the interview, so we went in and gave the staff our names. We got the usual response that we had to provide proof of identity for ‘safety’ reasons (this appears to be a local policy applied only at High Riggs as I am not aware of other Jobcentres insisting on it). However, before we had ime to jump through this hoop, the staff then announced that the claimant was only allowed one accompanier so one of us would have to leave. Given the choice of only one of us to support him the claimant said he would go to the interview with his father. I acknowledged this but stayed to request a meeting with the manager to challenge this spurious new ‘rule’.

However it was then alleged that the father had been ‘abusive’ and would not be allowed to accompany his son either. We were both ordered to leave the building and surrounded by G4S security while the claimant was led upstairs to his interview. We both stood our ground and demanded the right for the claimant to be accompanied, at which point the Jobcentre staff summoned the Police. We remained calm and simply said we would stay until we were allowed to join the claimant. 


At this stage two ECAP activists who had been leafleting outside realised something was wrong and came into the jobcentre to find out what was going on. On learning that a claimant was being denied his right to be accompanied, the activists joined me and the claimant’s father in insisting the DWP follow their own rules and recognise this basic human right. We insisted on a meeting with the manager. Eventually, following more bluster from the G4S guards unsuccessfully ordering us to leave, a woman claiming to be the acting manager arrived.  

Hazel” – she refused to give her second name – eventually offered to discuss the issues with my colleague in the screened area of the jobcentre. He writes: “My hopes that the manager would see sense were quickly dashed. She asked why I was in the jobcentre and I replied that we were from a welfare rights group affiliated to ECAP and a vulnerable claimant had asked us to accompany him – this explanation was ignored. The manager was very agitated, continually interrupted and just wouldn’t listen. She soon got up and stormed out. I then discovered that I had been locked in the screened area, unable to return to the main jobcentre floor! Presumably they intended to keep me imprisoned there till the police arrived. Fortunately I managed to escape outside to the street….This duplicity and bad faith by the DWP will backfire on them – the lesson is that in such situations any future negotiations will be carried out in public on the jobcentre floor…”

Meanwhile, despite the fact that we were not attempting to disrupt their business, the staff insisted on locking the main jobcentre entrance and redirected people going in and out to a side entrance (it was just as well for the staff that they were not actually in any kind of danger as the police took about 40 minutes for two officers to arrive). The police then proceeded to physically push us out of the building, simply repeating the Jobcentre view that we had no right to be there. When we pointed out to the police that they were helping the DWP deny the claimant’s legal right to be accompanied, they claimed that the jobcentre was “private property”!

It was at this point that the claimant himself emerged somewhat shaken,having completed his interview alone. We assured him that we would continue to support him, accompany him if he wished. and we were able to advise him on what to do next. 


ECAP and our sister groups round Scotland in the Action Against Austerity network will now be discussing what action to take to ensure that the basic human right to be accompanied to any benefits interview by the person of your choice, is respected.  An official complaint is a given, but experience shows that direct action speaks louder than words.  

This latest denial of rights follows the recent conviction of Scottish Unemployed Workers Network activist Tony Cox following his arrest for accompanying a vulnerable woman to a Maximus disability benefits assessment centre in Dundee, and G4S guards assaulting an ECAP accompanier at High Riggs in February – the High Riggs bosses subsequently backed down and allowed the same ECAP advocate access when over 50 demonstrators from all round Scotland besieged the jobcentre a fortnight later.

At the consultation on the Scottish Social Security Bill on 19th August, organised by the Scottish Campaign on Welfare Reform, Scottish Government Cabinet Secretary for Communities, Social Security and Equalities Angela Constance MSP declared – in response to questions from ECAP and SUWN activists – that all claimants had the right to be accompanied by the advocate of their choice. “Dignity and respect is at the heart of what we do… It is up to an individual to decide who supports them…”, the Cabinet Secretary stated.  

Will Angela Constance now do something to back up these fine words?  Will the Scottish government now act to end the culture of intimidation and bullying in jobcentres and disability benefits assessment centres?  Will the Scottish government stop the use of Police Scotland to uphold breaches of claimants’ human rights?  If not, then the SNP’s anti-austerity rhetoric will be exposed as mere hollow words…..

ECAP knows that in the end winning rights is achieved by action from below.  To challenge the power of the state bullies and lackeys we need to build our own counter-power, watch this space for news of actions to come….

Info on right to be accompanied


Excerpt from DWP Guidance on the right of claimants to be represented:

“Customers have the right to ask a representative to help them conduct their business with DWP and it is important that DWP balances this with our duty to protect the personal information we hold. This is particularly important for customers with any disabilities or conditions that make it difficult for them to express themselves adequately. Representatives can also be helpful to DWP in helping us to obtain the information that we need. It is important that we have good working relationships with representatives, whether they are from the advice organisations or are simply family members or friends so that we can give our customers the best possible service.”


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